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Due App Support Help Center home page
  1. Due App Support
  2. Due for iOS & watchOS
  3. Troubleshooting

Troubleshooting

  • Loss of access to unlocked features (seeing ‘Oops, something went wrong’ at launch)
  • iOS 16: Can't Add Reminders With Siri ("I don't see an app for that. You'll need to download one.")
  • No alerts, sounds, badges or vibration notifications on iPhone or iPad
  • 503 error using iCloud sync
  • iOS 15: Cannot Mark Done/Snooze/Postpone from notification
  • Notification is blank/empty. Snooze buttons gone missing
  • No alerts on Apple Watch
  • Unable to sync with iCloud / Link with iCloud is disabled
  • iCloud sync fails on cellular/mobile data
  • Background sync not working
  • Complication not showing upcoming reminders
  • I need more help / Contact us
  • Reminders and timers missing on launch
  • Unexpected alerts from completed, deleted or postponed reminders
  • Reminders not respecting auto snooze setting
  • Siri does not understand or process my request properly
  • Already paid for upgrade, but asked to unlock again
  • Family Sharing: “This app is no longer shared with you.”
  • Offload and reinstall Due
Due App Support